Terms of service
GENERAL TERMS AND CONDITIONS
Soňa Brissoni - ETERNO STILE
Updated 23.10.2025
1. Introductory provisions
These general terms and conditions (hereinafter referred to as"Terms") regulate legal relations between a natural person – entrepreneur: Soňa Brissoni – ETERNO STILE, Company ID: 56579390, place of business: Veľký Lapáš 840, 951 04, Veľký Lapáš, company registration number: 430-70024 (hereinafter also referred to as"Seller") and any natural or legal person who, as a buyer, concludes a purchase contract through the online store located on the Seller's website. https://eternostile.sk/ (hereinafter also referred to as "Buyer").
These Terms and Conditions are an integral part of every purchase contract concluded through the aforementioned e-shop. The Seller reserves the right to modify or supplement these Terms and Conditions at any time, and the changes shall become effective upon their publication on the website.
2. Seller information
The seller is:
Business name: Soňa Brissoni – ETERNO STILE
Place of business: Veľký Lapáš 840, 951 04 Veľký Lapáš
ID: 56579390
Registration number: 430-70024
E-mail: info@eternostile.sk
Phone: +421910135350
Website: https://eternostile.sk/
The Seller is an operator of an online store through which it offers and sells to consumers products mainly in the field of fashion, including, but not limited to, clothing, footwear and fashionable leather bags. The Seller undertakes to provide its customers with complete and up-to-date information about the products offered, their availability and prices.
All contact details provided on the Seller's website are used exclusively for the purpose of communicating with customers in connection with orders, handling complaints, providing information about products and resolving any other issues that may arise in connection with the operation of the online store and the services provided by the Seller. The Seller ensures that communication with customers is fast, efficient and in accordance with applicable legislation.
3. Conclusion of a purchase contract
The publication of goods on the Seller's online store website constitutes a proposal for the conclusion of a purchase contract by the Seller. This proposal is indicative and serves to inform the Buyer about the products offered, their availability and prices.
The purchase contract between the Seller and the Buyer is concluded at the moment when the Seller confirms receipt of the Buyer's order via e-mail sent to the address specified in the order. This confirmation constitutes the valid conclusion of the purchase contract and obliges both parties to fulfill the obligations arising from this contract.
By sending the order, the Buyer confirms that he has read these General Terms and Conditions, agrees with them and acknowledges that the sent order is binding. The Seller reserves the right to refuse to accept the order, especially if the goods are not available or if there is a reasonable suspicion of abuse of the Seller's ordering system. In such a case, the Buyer will be immediately informed of the rejection of the order by e-mail.
The Seller ensures that all information regarding the order, including confirmation of receipt, is provided truthfully and in a timely manner, thus enabling the Buyer to monitor the progress of the processing of his order and exercise any rights and claims arising from the contract.
4. Price and payment terms
All prices of goods listed on the Seller's online store website are final and include value added tax (VAT) in the amount set by the applicable laws of the Slovak Republic, unless expressly stated otherwise. The prices listed on the site do not include delivery costs, which are calculated and displayed separately in the process of placing an order before its confirmation. Thus, the Buyer always sees in advance the total amount, including additional fees associated with delivery.
The buyer has the option to pay the price of the ordered goods in the following ways:
(i) online payment via a payment gateway – allows for immediate payment posting and quick order processing,
(ii) cash on delivery (if available) – if this option is available, payment is made upon delivery of the goods. The Seller reserves the right to temporarily limit this form of payment according to internal capacities or the current situation with the carrier,
(iii) by bank transfer to the Seller's account - payment is made according to the instructions specified in the order confirmation, which the Buyer will receive by e-mail to the address specified when placing the order. The Buyer is obliged to pay the amount in full and within the period specified in the Seller's instructions.
Payment is considered to have been made at the moment the financial amount is credited to the Seller's account or is confirmed through the payment gateway. The Seller reserves the right to update or change the available payment methods at any time. Current payment options are always published on the e-shop website and the Buyer is obliged to familiarize himself with them before submitting the order.
The Seller ensures the security of all financial transactions and uses modern technologies to protect the Buyer's data during payment. The Buyer also acknowledges that the choice of a specific payment method is voluntary and is responsible for correctly entering all necessary data for the successful completion of the transaction.
5. Delivery terms
The Seller ensures the delivery of the ordered goods through contracted carriers in the Slovak Republic, as well as to selected countries of the European Union. The Seller cooperates only with verified and reliable shipping companies that can ensure safe and timely delivery of the shipment. Specific methods of transport, their prices, estimated delivery times, as well as any special delivery conditions (for example, express delivery or special delivery services), are always clearly stated for individual products and during the order placement process. The Buyer has the opportunity to choose the method of transport according to their preferences, while the Seller undertakes to do everything possible to ensure that the delivery time is as short as possible and that the Buyer has an overview of the status of their order.
The goods are delivered to the address specified by the Buyer in the order. The Buyer is fully responsible for the accuracy and completeness of all data provided, including name, surname, delivery address, telephone number and e-mail contact. In the event that the Buyer provides inaccurate or incomplete data, the Seller is not responsible for any delay, non-delivery of the shipment or other complications that may arise from this. The Buyer also acknowledges that incorrect data may also lead to additional costs, which he will be obliged to compensate.
In the event that the Buyer does not take delivery of the ordered goods and at the same time does not withdraw from the purchase contract in accordance with these Terms and Conditions, the Seller has the right to demand from the Buyer compensation for all costs incurred in connection with the shipment, transport, handling and return of the shipment. Such compensation is always reasonable and limited to the Seller's actually demonstrable costs.
The Seller recommends that the Buyer be present in person when receiving the shipment or authorize a person qualified to receive it. The Buyer should check the external condition of the packaging upon delivery, and in the event of obvious damage to the shipment, immediately notify the delivery person and inform the Seller at the same time. This is the only way to initiate a complaint procedure against the carrier and ensure a quick and fair resolution of the situation. If the Buyer signs the receipt of the shipment without reservations, the shipment is considered to have been delivered in good condition, and a complaint about visible damage during transportation may not be accepted.
The Seller strives to enable the Buyer to track the delivery progress through the online systems of its carriers, if this option is available. The Buyer is thus informed of the current status and estimated delivery time.
6. Right to withdraw from the contract
The buyer, who is a consumer within the meaning of the relevant provisions of Act No. 108/2024 Coll., on consumer protection and on amendments and supplements to certain acts and other related legal regulations, has the right to withdraw from the purchase contract without giving a reason within 14 calendar days from the date of receipt of the goods.
For the purpose of exercising this right, the Buyer may use the model withdrawal form available on the Seller's website. From 19 June 2026, the Buyer may also withdraw from the contract using the online withdrawal function available directly on the Seller's website by clicking the "Withdraw from contract here" button in the footer. Upon submission, an automatic confirmation will be sent immediately to the Buyer's email address. Withdrawal may also be made by means of a clear statement sent electronically to the Seller's e-mail address specified in these General Terms and Conditions. In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notification of the exercise of the right of withdrawal before the expiry of this period.
The Buyer is obliged to return the goods without undue delay, but no later than 14 days from the date on which he notified the Seller of his decision to withdraw from the contract. The costs of returning the goods are borne by the Buyer, even if the goods cannot be returned by regular mail due to their nature.
The goods must be returned undamaged, unworn, clean, in the original packaging and with all accessories that were part of the delivery. The buyer is responsible for any reduction in the value of the goods that has arisen as a result of their use or handling beyond the scope of testing, which is necessary to determine the properties and functionality of the goods (for example, similar to what would be done in a brick-and-mortar store).
After the Seller has delivered and inspected the returned goods, the Buyer will be refunded the purchase price paid, including the initial costs of delivering the goods to the Buyer, without undue delay, and no later than 14 days from the date of delivery of the notice of withdrawal. However, the Seller is not obliged to refund additional costs incurred as a result of the Buyer choosing a delivery method other than the cheapest one offered by the Seller. The Seller is entitled to make the refund conditional either on the actual delivery of the returned goods back or on the submission of proof of their dispatch.
The Buyer acknowledges that the right to withdraw from the contract does not apply in particular to goods manufactured according to the Buyer's special requirements, custom-made goods or goods that cannot be returned after being unpacked for hygienic reasons (e.g. underwear).
7. Complaints procedure
The Buyer has the right to make a complaint about goods that show defects, in accordance with the provisions of Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll., on consumer protection and on amendments and supplements to certain acts, as well as other relevant legal regulations. The Seller is responsible for ensuring that the delivered goods are free from defects at the time of their acceptance, have agreed or usual properties and correspond to the purpose for which the goods are usually used.
Ways to file a complaint
A complaint can be filed as follows:
(i) electronically – by sending an e-mail to the e-mail address specified in these General Terms and Conditions,
(ii) in writing – by sending a letter to the address of the Seller's registered office.
(iii) in person - if the Seller operates a brick-and-mortar store or distribution point, the Buyer may file a complaint directly at this location if the complaint relates to goods purchased through the Seller's e-shop.
When making a complaint, the Buyer is obliged to provide his/her identification data, order number, precise description of the defect and the way in which the defect manifests itself. If possible, it is recommended to also attach a photo of the defect. To speed up the processing of the complaint, the Buyer should also attach proof of purchase (e.g. invoice or order confirmation). The Buyer is obliged to report the defect within two months of its discovery, using the form provided for this purpose, which forms Appendix No. 1 to these General Terms and Conditions for the Buyer - a natural person consumer, or Appendix No. 2 to these General Terms and Conditions for the Buyer - a legal entity.
Procedure for handling complaints
The Seller shall confirm receipt of the complaint without undue delay, usually electronically, and at the same time inform the Buyer of the further procedure. The Buyer is obliged to deliver the complained goods to the Seller, unless the parties agree otherwise.
The deadline for handling a complaint is no more than 30 days from the date of its submission. If the Seller, without notifying objective reasons beyond the Seller's control, fails to comply with this deadline, the Buyer has the right to withdraw from the contract or demand the exchange of the goods for a new one.
Buyer's rights in the event of a legitimate complaint
In the event of a justified complaint, the Buyer has the right, depending on the nature of the defect, to:
(i) free defect removal,
(ii) exchange of goods for a new or flawless item,
(iii) a reasonable discount on the price if the Buyer keeps the goods despite the defect,
(iv) withdrawal from the purchase contract and refund of the price paid if there is a significant defect or if the goods cannot be repaired or replaced.
Liability and exclusions
The seller is not responsible for defects in goods that arise:
(i) incorrect or unprofessional use,
(ii) mechanical damage caused by the Buyer,
(iii) neglect of care or maintenance,
(iv) normal wear and tear when using the goods.
The buyer acknowledges that the complaint does not apply to aesthetic changes to the goods caused by their normal use (e.g. slight wear and tear on shoes or bags).
8. Protection of personal data
The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (hereinafter referred to as the "GDPR") and Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts.
Purposes of processing personal data
The Buyer's personal data is processed primarily for the purpose of:
(i) sending newsletters/news,
(ii) offering similar goods and services to persons whose personal data the operator has obtained in connection with the sale of goods or services (existing customers),
(iii) processing the inquiry and/or answering the question of the data subject or a third party who filled out and sent the General Contact Form,
(iv) unsubscribe from the newsletter,
(v) processing an inquiry and/or answering a question from the data subject or a third party via Chat,
(vi) communication with a potential or existing customer regarding the possibility and conditions of delivery of the performance by the operator, in particular negotiation of contractual terms,
(vii) preparation of the contract wording, or confirmation of the customer's order, if a written contract is not concluded, recording the performance request into the internal system for the purpose of proper and timely performance of the contract with the customer. Ensuring the payment gateway, packaging and delivery,
(viii) termination of the contractual relationship by proper and timely delivery of the performance, or in another manner (withdrawal, termination, agreement, etc.), actions associated with the termination of the contractual relationship,
(ix) ensuring communication with customers, or the implementation of the contract, through statutory representatives and other contact persons,
(x) monitoring compliance with legal regulations, providing legal advice, pursuing legal claims, conducting defense in the event of third-party claims,
(xi) creating a user account for the purpose of administering client orders and communicating with us,
(xii) preparation and possible publication of articles, blogs and other advertising and marketing materials, which may contain personal data of the author, third parties (in the case of providing references or other statements), capturing their physical form (photographs, video or video-audio recordings),
(xiii) authenticate and verify access to your account so that we can ensure secure payment and purchase, detect, investigate or take action regarding potentially fraudulent, illegal, dangerous or harmful activity and secure our services,
(xiv) handling inquiries, requests, security incidents and fulfilling obligations under the GDPR and the Personal Data Protection Act,
(xv) cookies enabling the implementation of basic website functionalities,
(xvi) remembering user settings, better adapting the site to the interests of the data subjects and website functionality, creating statistics. Using Google Analytics, Google Adwords and Facebook Pixel.
Scope of data processed
The Seller processes in particular the following categories of personal data: name and surname, delivery address, billing address, e-mail address, telephone number, payment and order data. These data are processed only to the extent necessary to fulfill the above-mentioned purposes.
Security and data retention
The Seller has taken appropriate technical and organizational measures to ensure the protection of personal data against loss, misuse, unauthorized access or any other unlawful means of processing. Personal data is stored only for the period necessary to fulfill the purposes of their processing, or for the period specified by law.
Buyer's Rights
The buyer, as the data subject, has the following rights in connection with the processing of personal data:
(i) the right to access their personal data and to obtain information about how their data is processed,
(ii) the right to correct incorrect or incomplete data,
(iii) the right to delete personal data if they are no longer necessary for the purpose for which they were collected or if consent to processing has been withdrawn,
(iv) the right to restrict processing in cases provided for by law,
(v) the right to data portability,
(vi) the right to object to processing based on the Seller's legitimate interest,
(vii) the right to file a complaint with the Personal Data Protection Office of the Slovak Republic if he believes that his data is being processed in violation of legal regulations.
Disclosure of additional information
Detailed information on the processing of personal data, including the Seller's identification data as the controller, categories of data recipients, retention period and conditions for exercising the Buyer's rights, are provided in a separate section "Privacy Policy", which is available on the Seller's website.
The Seller recommends that the Buyer familiarize themselves with these principles, as they contain more detailed information about the processing and protection of their personal data.
9. Alternative Dispute Resolution
The Buyer, who is a consumer within the meaning of the relevant legal regulations, has the right to contact the Seller with a request for redress if he is not satisfied with the manner in which his complaint has been handled, or if he believes that the Seller has violated his rights or legitimate interests. The Seller undertakes to respond to such a request without undue delay and no later than 30 days from the date of its delivery.
If the Seller rejects the request for redress or does not respond to it within the specified period, the Buyer has the right to submit his proposal to an alternative dispute resolution entity (hereinafter referred to as "ADR"). The aim of ADR is to achieve an amicable and mutually acceptable resolution of the dispute, without the need for court proceedings, which are usually more time-consuming and financially demanding.
Alternative dispute resolution entities
The competent ADR entity is in particular:
(i) Slovak Trade Inspection (with its registered office at Bajkalská 21/A, 827 99 Bratislava 27, www.soi.sk, or
(ii) another authorized entity registered in the list kept by the Ministry of Economy of the Slovak Republic (the current list is published on the website www.mhsr.sk.
The buyer has the option of submitting a proposal to initiate alternative dispute resolution electronically via the European dispute resolution platform available at: https://consumer-redress.ec.europa.eu/index_sk.
Alternative dispute resolution conditions
Alternative dispute resolution applies exclusively to disputes between the Seller and the Buyer in the capacity of a consumer, arising from the purchase contract or related to its conclusion or performance. Only the Buyer - consumer is entitled to submit a proposal to initiate ADR.
The Seller recommends that the Buyer, in the event of any ambiguities or problems, first contact the Seller directly and thus take advantage of the opportunity to resolve the situation quickly and effectively before submitting a proposal for alternative dispute resolution.
10. Final provisions
These General Terms and Conditions shall enter into force on the date of their publication on the Seller's website. The Seller reserves the right to unilaterally amend or supplement them at any time, in particular due to changes in legislation, technical changes in the provision of services or due to the expansion or modification of the range of goods. Any amendments shall be effective from the date of their publication on the Seller's website, unless expressly stated otherwise.
The Buyer is obliged to familiarize himself with the current wording of the terms and conditions before sending each order. By sending the order, the Buyer confirms that he has read the terms and conditions, understood their content and fully agrees with them. The Seller recommends that the Buyer save or print these terms and conditions for his own use.
If any provision of these Terms and Conditions is held to be invalid, ineffective or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. Such provision shall be replaced by a provision whose meaning and purpose most closely approximates the original intent.
These terms and conditions are governed by the laws of the Slovak Republic. All disputes arising between the Seller and the Buyer that cannot be resolved amicably or through alternative dispute resolution will be resolved by the competent courts of the Slovak Republic in accordance with applicable law.
ANNEX No. 1
Complaint form FO - consumer - Soňa Brissoni – ETERNO STILE
SELLER:
Business name: Soňa Brissoni – ETERNO STILE
Place of business: Veľký Lapáš 840, 951 04 Veľký Lapáš
ID: 56579390
Registration number: 430-70024
E-mail: info@eternostile.sk
Phone: +421910135350
Website: https://eternostile.sk/
BUYER:
Name and surname: ____________________________________________________
Permanent residence: ____________________________________________________
Delivery address:[1] ____________________________________________________
Phone number: ____________________________________________________
E-mail: ____________________________________________________
I, the undersigned Buyer, hereby advertise the goods ordered through the Seller's e-shop based on this letter:https://eternostile.sk/:
Invoice No., dated: _____________________________________________________
Date of receipt of goods: _____________________________________________________
Name of the claimed goods:[2] _____________________________________________________
Description of the defect(s) of the goods:
|
|
At the same time, I hereby request that my complaint be handled in the following manner:[3]
1) exchange of goods for goods without defects,
2) removal/repair of a defect in the goods,
3) reasonable discount on the purchase price,
4) refund for goods to the account - IBAN: __________________________________________________.
In_________________________________________, on__________________
_______________________________________
Buyer
ANNEX No. 2
PO complaint form - Soňa Brissoni – ETERNO STILE
SELLER:
Business name: Soňa Brissoni – ETERNO STILE
Place of business: Veľký Lapáš 840, 951 04 Veľký Lapáš
ID: 56579390
Registration number: 430-70024
E-mail: info@eternostile.sk
Phone: +421910135350
Website: https://eternostile.sk/
BUYER:
Business name: ____________________________________________________
Registered office/place of business: ____________________________________________________
ID: ____________________________________________________
Delivery address:[4] ____________________________________________________
Phone number: ____________________________________________________
E-mail: ____________________________________________________
I, the undersigned Buyer, hereby advertise the goods ordered through the Seller's e-shop based on this letter:https://eternostile.sk/:
Invoice No., dated: _____________________________________________________
Date of receipt of goods: _____________________________________________________
Name of the claimed goods:[5] _____________________________________________________
Description of the defect(s) of the goods:
|
|
At the same time, I hereby request that my complaint be handled in the following manner:[6]
1) exchange of goods for goods without defects,
2) removal/repair of a defect in the goods,
3) reasonable discount on the purchase price,
4) refund for goods to the account - IBAN: __________________________________________________.
In_________________________________________, on__________________
_______________________________________
Buyer
[1]To be stated if different from the Buyer's permanent residence address
[2]The exact name of the goods will be stated in the order confirmation and invoice.
[3]The required form of complaint handling is circled.
[4]To be stated if different from the Buyer's permanent residence address
[5]The exact name of the goods will be stated in the order confirmation and invoice.
[6]The required form of complaint handling is circled.